Frequently Asked Questions

Why buy from us?

We offer one of the widest selections of high quality modern furniture in Australia at truly affordable prices. We are not the cheapest store in the land as we choose to strike a balance between maintaining good quality and an accessible price.

What payment options are accepted?

We accept cash, most credit cards, eftpos, cheques and direct bank transfers to our account. For custom and out of stock orders, a deposit of 50% up front is required with balance due prior to pickup or delivery.

What is the delivery charge?

We will arrange deliveries with a third party carrier on your behalf. Goods are considered sold as they depart our premises. Average cost for delivery to Sydney Metro is $88. This price assumes easy access for two men - other circumstances to be negotiated with carrier.

Do you make custom orders?

Yes, we make sofas, cabinets and stainless steel items to measure. Depending on item, production time can be anything from 3 to 12 weeks. A 50% non refundable deposit is required to start production of your custom order.

What is your return policy?

We offer a 7 day money back guarantee on all our products with the express exception of custom made items. Simply return item(s) within 7 days of the delivery date in their original packing and we will refund in full, cost of item, less any freight costs incurred by this company. Any transport charges for goods are the responsibility of the consumer. Please contact us before any returns are made.

>> back to top

Can I cancel my order?

Orders for out of stock items can be cancelled with a restocking fee of 20% being incurred. Due to the individual nature of such product, custom made items cannot be cancelled.

Does Pad hire out product?

Yes, we do hire out various pieces for display apartments etc. Our hire fee is 25% per week - talk to us about rates for longer periods. Pick up and return delivery is at hirer's cost and understandably, any damaged goods are to be paid for.

Do you take orders from interstate customers?

Yes, we do, all the time - we have a comprehensive list of interstate carriers who can arrange delivery from our place to your place.

Do you have a mailing list?

Yes - to be added to our mailing list, simply send us an e-mail with your details.

Where is your showroom?

See map below.

What are your opening hours?

Monday to Wednesday 9.00am to 5.30pm
Thursday 9.00am to 9.
Friday 9.00am to 5.30pm
Saturday 9.00am to 5.00pm
Sunday 10.00am to 5.00pm

Where do your products come from?

The four corners of the world - including Italy, Thailand, Brazil, Japan, Melbourne, Sydney and of course China, which would account for about 40% of our goods. Our prices are not inflated to enable so called feel good "discounts", which really don't save you anything! We will give discounts depending on your overall spend through the year.
If you purchase more than $10,000 in any one year, discounts will begin to apply - see table*:

$10,000 to $24,999 discount 7%
$25,000 to $49,999 discount 10%
$50,000 to $74,999 discount 12%
$75,000 to $99,999 discount 15%
over $100,000 discount 17%

*returned items not included in cumulative spend and discounts are not retrospective.