Trading

We serve interior designers, architects and retail customers in store and on the web. Many products are in stock while others can take from 1 to 6 weeks depending on production and shipping schedules.

Home Furniture Pty Ltd trading as PAD Designer Furniture (PAD) Terms and Conditions of Sale

1. Goods purchased from existing stock
   1. Any goods purchased from existing stock are to be inspected/tested by the customer before leaving the store front.
   2. Any goods purchased from existing stock that are found be unsatisfactory (as in the meaning of 1.5.1 and 1.5.2) upon inspection or testing may be immediately replaced or reordered (s.2 applies to any stock purchased on order).
   3. Agreement and payment by the customer will constitute delivery to the customer and ownership will pass from PAD to the customer.
   4. Goods purchased from existing stock are subject to the Goods Supplier’s warranty.
   5. A refund or PAD credit note may be issued for any goods purchased from existing stock:
      1. Where the goods were purchased from a sample or by description and the goods do not correspond with that sample or description;
      2. Where the goods are not of ‘merchantable quality’:
         1. the goods are not fit for the purpose or purposes for which goods of that kind are commonly bought as is reasonable to expect; or
         2. where the customer purchased for a specific purpose made known to PAD and where the customer relied upon a consequent representation made by PAD 1.5.3 Unless any defects in the nature of 1.5.1 or 1.5.2 were made known to the customer during inspection/testing.
   6. For goods to be refunded or a credit note issued, goods must be returned within 14 days and must be returned to the store in the same condition and packaging as when collected or inspected.
   7. Acceptance of any other negotiations in regards to unwanted or returned goods is entirely at PAD’s discretion.
2. Goods purchased on order
   1. Any goods purchased on order require a 50% deposit of the purchase price.
   2. When goods purchased on order are a custom order (made to measure) the 50% deposit is non-refundable.
   3. Any goods purchased on order that are subsequently cancelled incur a restocking fee of 20% of the purchase price, which will be withheld by PAD.
   4. All lead times quoted by PAD on submission of deposit are best estimates and are acknowledged to be approximate and may be affected by circumstances beyond PAD’s control which may cause delays. Any delay does not constitute a breach of condition on which this agreement can be avoided.
   5. The customer will be contacted via the telephone, or any agreed contact method, once PAD receives the goods the customer had purchased on order.
   6. The customer has 14 days to come into PAD to inspect and collect the goods purchased on order from the date contact is made.
   7. Any goods purchased on order that are unsatisfactory (as in the meaning of 2.11.1 and 2.11.2) upon inspection or testing may be reordered and replaced.
   8. On inspection and collection of goods purchased on order the remainder of the purchase price must be paid.
   9. On payment of the purchase price delivery to the customer is complete and ownership passes from PAD to the customer.
   10. Any goods purchased on order that remain uncollected after 14 days from contact will incur a weekly storage fee of 5% of the purchase price starting from the 15th day that the goods remain uncollected.
   11. Goods purchased on order are subject to the Goods Supplier’s warranty.
   12. A refund or PAD credit note may be issued for any goods purchased from order:
       1. Where the goods were purchased from a sample or by description and the goods do not correspond with that sample or description;
       2. Where the goods are not of ‘merchantable quality’:
          1. The goods are not fit for the purpose or purposes for which goods of that kind are commonly bought as is reasonable to expect; or
          2. where the customer purchased for a specific purpose made known to PAD and where the customer relied upon a consequent representation made by PAD; 2.11.3 Unless any defects in the nature of 2.11.1 or 2.11.2 where made known to the customer during inspection/testing.
   13. For goods to be refunded or a credit note issued, goods must be returned within 14 days and must be returned to the store in the same condition and packaging as when collected or inspected.
   14. Acceptance of any other negotiations in regards to unwanted or returned goods is entirely at PAD’s discretion.
3. Delivery of goods purchased from existing stock or on order
   1. PAD does not have a delivery service.
   2. The purchase price of goods exclude any cost for delivery.
   3. PAD can organise delivery of goods with a PAD preferred Delivery Supplier. If a customer agrees to use PAD’s preferred Delivery Supplier, the customer is subject to the terms and conditions of that Delivery Supplier and agrees to pay the Delivery Supplier for the delivery according to the terms as negotiated between the Delivery Supplier and the customer.
   4. All goods purchased from PAD must be paid in full prior to any arranged delivery and are subject to this agreement.
   5. It is the customer’s responsibility to determine if goods purchased can be delivered safely and conveniently to their home. It is suggested that customers measure all access points including elevators, stairwells, corridors and doorways to meet this responsibility.
   6. PAD will not refund goods that are unable to be delivered due to the customers’ inability to meet 3.5 of this agreement.
   7. Any risk of damage to the goods will be at the customers risk or subject to the terms and conditions of the Delivery Supplier.
4. Hire of goods (existing stock)
   1. Businesses or persons may hire product from the store floor at PAD’s discretion.
   2. The cost to hire goods over a period of seven days is 15% of the purchase price.
   3. Seven days is the minimum charge for hire.
   4. Hire of goods will be charged in seven day increments, although length of time for the hire of goods must be stipulated at the time of hiring.
   5. Any goods damaged in anyway must be purchased at the full purchase price.
   6. Individuals who hire goods are responsible for the delivery of those goods as per s.3 of this agreement.